Privacy Policy

Al Baraka Bank Sudan Mobile Banking App

1. Introduction

Al Baraka Bank Sudan is committed to protecting customer privacy. This policy explains how we collect, use, and protect your data in accordance with banking regulations and international data protection standards.

2. Data We Collect

• Identity data: full name, phone number, account number, national ID/passport.
• Technical data: device type, OS, IP address, device ID.
• Usage data: login history, performed activities.
• Permissions: camera, location, push notifications.

3. How We Use Data

• Delivering mobile banking services.
• Security verification and fraud prevention.
• Regulatory compliance with Central Bank of Sudan.
• Improving user experience and technical support.

4. Data Sharing

Data is shared only with:

• Authorized technical service providers.
• Regulators upon official request.

No data is shared for marketing purposes.

5. Data Protection

We apply advanced cybersecurity measures:

• AES-256 encryption
• TLS 1.2/1.3 secure connections
• 24/7 SOC monitoring
• Regular vulnerability testing

6. Data Retention

Data is retained according to regulatory timelines and archived or deleted securely afterward.

7. User Rights

• Request data updates.
• Disable electronic banking access.
• Request information on collected data.

8. Cookies

Used to enhance performance and contain no sensitive data.

9. Policy Updates

This policy may be updated and users will be notified through the app or website.

10. Contact

Cyber Security & informational Risk Unit

Risk Dept – Al Baraka Bank Sudan

Email: cyber-risk@albaraka.com.sd